Is there any condition of minimum order value to avail the cashback?
There is no requirement of minimum order value to avail the cashback.
Is the sign-up fee refundable?
Yes, the sign-up fee is refundable. Refund of the sign-up fee will be initiated during the sale. It may take up to 1 week for the refund to reflect.
Till when can a user sign up?
Last day to sign-up is 18th Jan'19. Hurry up! Don't miss.
Can the cashback be availed on one or multiple orders?
Max cashback that a user can avail is 5000. It can be availed in one or multiple orders.
Will I get cash back on the purchase of oil, ghee, baby food & SBC subscription?
Cashback is applicable on the entire cart and is applicable on purchase of oil, ghee, baby food products & SBC subscription.
What if the customer has returned any item post delivery of the order, how will the cashback be adjusted?
Yes, the final cashback will be adjusted basis the final delivery of the order within 6 hrs of delivery
Will customers get cashback along with cashback on bank/wallet offers or additional cashback on product purchase?
The final cashback will be adjusted after deducting the cashback on bank/wallet offers and any additional cashback on product purchase etc.
The offer is valid in which cities?
The offer is valid for users (new and existing) in Grofers delivery areas of these cities - Delhi NCR, Jaipur, Kanpur, Lucknow, Ahmedabad, Mumbai, Pune, Hyderabad, Bengaluru, Chennai and Kolkata.
Can Grofers cash be used to purchase the cashback offer?
No, You can not use Grofers Cash to make payment for sign-up.
Is 20% cashback offer applicable on use of Grofers cash?
20% Cashback offer is not applicable on the Grofers cash being used in the order during the sale.
How to use the cashback?
The cashback will be valid from 1st Feb'19 - 31st Dec'19. The cash back can be redeemed as 20% of the transactional order value of future orders placed between 1st Feb - 31st Dec'19.
Is there any condition of min order value to use/redeem?
No, there is no requirement of minimum order value to redeem the cashback.
Is the cashback redemption valid on purchase of all products and SBC subscription?
The cashback redemption is not valid on purchase of edible oil, ghee, baby food products and on purchase of Smart Bachat Club subscription.
Can cashback redemption be clubbed with bank/wallet offers or other coupon offers?
The 20% cashback redemption can not be clubbed with bank/wallet offers or other coupon offers.
What is the validity of cash back?
The cashback is valid from 1st Feb'19 - 31st Dec'19
When will the cashback be credited?
The customer will get the cashback once the order is delivered (6-12 hrs post delivery). But usage of cashback will start from 1st Feb onwards.